Digital goods
Membership and credits are digital access. After payment succeeds and content is unlocked, purchases are generally non-refundable. Confirm plan details before you pay.
When we can help
- Duplicate charges or clear billing errors;
- Payment succeeded but benefits did not activate (check Account → Membership and refresh before contacting us);
- Our outage prevented use of purchased features within a reasonable window.
How to request
Within 7 days of payment, contact us via the Contact page or [email protected] with order id, payment channel, a short description, and screenshots if helpful. After verification we will refund or restore access. Late requests may be declined, though we still investigate benefit issues.
Processing
Approved refunds usually return to the original payment method; banks or processors may take several business days. Access restoration is completed as soon as practical after verification.
Promotions & abuse
If a promo or checkout page states different terms, those terms prevail. Abuse of the refund process or fraud may lead to account limits.
